cainer's bang-on advise again..

.. that is so in tune with the happenings in my life in more spheres than one.

"Be discreet. Be delicate. Be gentle. Or at least, be as sensitive as you can be. Don't mince your words, don't speak with a forked tongue, don't apologise for something you ought to be proud of. But don't be contentious when you could be conciliatory or brusque when you could be polite. And if someone is behaving badly? Then set a better example. Don't descend to that level. Two wrongs don't make a right. But one right thing (whether it is said or done) can help to fix an awful lot of wrongs things."

indeed.